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HomeCloud ComputingCisco Assist Providers Enters its GenAI Period

Cisco Assist Providers Enters its GenAI Period


AI is THE most talked-about expertise of our lifetime, with a staggering 84 p.c of firms anticipating it to impression their enterprise considerably. Whereas some go so far as debating visions of a Her-inspired AGI future, most of us have one easy expectation of our AI-infused future: “Give me entry to customized info, simplify and automate tactical duties, and release my time to work on complicated, inventive initiatives.”

That is exactly how Cisco has envisioned the brand new period of our Assist Providers: fixing issues sooner, higher, and proper the primary time.

Generative AI permits us to deliver customized self-service experiences to our clients, accessible all over the place they go for help. Even additional, it makes Cisco engineers super-human with solutions for his or her subsequent greatest motion, serving to them preserve circumstances up to date with the present standing, including picture evaluation on to case notes, and extra.

Paul Esch- President, TSANet: "The AI capabilities that Cisco has demonstrated, and how they use AI in support, is amazing. Cisco is so much further along the journey than many others, it's impressive

Cisco Assist Assistant out there in your browser

The private assistant for Cisco Technical Help Middle (TAC) circumstances now has a Cisco Assist Assistant extension that permits you to get all the things you want with out ever leaving your browser. Gone are the times of leaving the controller to search for solutions on Cisco.com articles or visiting the Assist Case Supervisor. Now you can entry the total breadth of TAC’s mental capital and get guided workflows by the browser extension.

Higher but, the extension is context-aware. Once you ask the Cisco Assist Assistant a query, it dynamically understands the context of the product you’re troubleshooting, acknowledges the person, and understands your entry degree. It will probably auto-check for bugs, ship you proactive alerts and analytics, and generate step-by-step workflows. You possibly can cross-launch for circumstances open on Cisco.com, add information immediately from the product, and open a case with the context of your system prepopulated for you. It’ll even allow you to create a display screen recording of your difficulty, which you’ll be able to seamlessly add to your case.

Now you’ll be able to entry the key TAC options, supercharged by GenAI, with out ever leaving your browser.

The extension is on the market now from the Chrome Webstore, supporting Cisco.com, Cisco Safe Firewall, and 9800 Wi-fi Lan Controller, with extra merchandise coming quickly.

Obtain the Cisco Assist Assistant extension.

Customized chat expertise

Our funding in GenAI-based improvements is enhancing your expertise irrespective of the place you go for help. That features the place the place most of us meet within the hybrid world: Webex Conferences. GenAI broadens the questions dealt with by the Webex Chat Assistant, getting you the precise solutions sooner. You get customized solutions for ‘how-to’ questions, whereas our engineers are freed as much as spend extra time with you on essentially the most complicated points. Plus, the Webex Chat Assistant has been optimized to be context-aware of your utility, system, and persona and may predict your questions.

Customized responses from the Webex Chat Assistant are already out there at the moment, with GenAI-enabled updates coming later this 12 months.

Tremendous-human TAC engineers

As we established above, the AI period goes to be outlined by clever automation, the place people will likely be spending time on extra complicated points. This ‘partnership’ is an idea we’ve got piloted internally in TAC by incorporating GenAI straight into the engineering workflow. As soon as a help case has been created, the AI Assistant generates a immediate from the case knowledge, recommends the following greatest actions, predicts buyer sentiment to make sure we’re assembly expectations, and offers detailed root trigger evaluation on the finish of a case. Our TAC engineers can resolve buyer challenges sooner for a greater, extra constant help expertise.

Watch this video to seek out out extra:

Cisco TAC and Generative AI

The brand new period of help, at each TAC touchpoint

Irrespective of the way you need to entry help, we’re bringing the ability of AI to boost your expertise.

Our aim is to maneuver from serving to you resolve your issues to driving prescriptive outcomes, the place we determine the perfect answer and information you to implement it. Spend much less time on the tactical duties you need to do and focus as an alternative on the strategic initiatives you need to do.

Go to the Cisco Assist Assistant for extra.

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